Average Reviews:
(More customer reviews)I have fine hair. I've been using Nexxus Diametress shampoo for years, twenty years +, and I've always been extremely happy with it. My hair is thicker with more body with this shampoo and I can wear my hair longer as a result. I LOVE LOVE LOVE this shampoo. I haven't been able to find anything that works nearly as good.
But, I'll have to really try now. I went to purchase it a few weeks ago and it's in a new package. My heart sank when I saw that because it usually means they've been tampering with the ingredients. I compared the list of ingredients from the new bottle when I got home, with the 'old' bottle and the list is a bit different. I tried the new one once and didn't like it. I'm waiting to try it again when I'm not as busy. Might be I used too much hairspray when I used it the first time. But I could tell the difference in the shower just by the way it lathered. The 'old' Diametress lather feels rich and silky and as if it's making my hair better already. The 'new' one lacked that feel. It was really disappointing from the get go! When I styled my hair, it was more fly-away, not as manageable and not nearly as full. I'm very disappointed in the 'new' Diametress!
Sorry, but I don't understand why a company has a product that works great and then has to mess with it. I think advertising to let people know what a great product it is would be more beneficial than changing it to save some money and as a result, making an inferior product that is no longer worth the $11 or $12 they're asking for it. Someone at the company is making really bad decisions! They stopped making Nexxus "Retexxtur" which used to be Rejuvaperm which was the BEST thing for permed hair. Now they've changed Diametress. Sadly, I'm forced to go looking for a replacement.
You are a company, you need to have good products to sell. You have great products. Instead of advertising that, you change them, dumb them down if you will, until you have an inferior product. How does this make any sense?
The company's customer service department is great. But these decisions come from higher up. I'll call again to complain, don't know that it will do any good.
May 19, 2010
It's over a year since I wrote my review. I changed the number of stars which someone suggested. Yes, I agree, the new product is only worth one star. I emailed the company again. They insisted they market tested the new Diametress and it got great reviews. I can only assume the people that were trying it out just wanted to appease the company and not be truthful about the shampoo. I have a list of the ingredients of the old Diametress. I still have a bottle, washed my hair with it today and it's fabulous!!! Dang I miss it! My hair is fuller, softer, more body, bouncier and easier to manage with the old one. I have a list of the ingredients and I'm looking for a shampoo that has them or something similar. If anyone has any suggestions, please pass them along!! Thanks!
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