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(More customer reviews)Having used Bumble and Bumble products exclusively for at least 5 years, I was stunned when I opened the bottle of conditioner I purchased from Amazon. It was both 'fowl smelling and irritating to skin' as described by a previous reviewer. When I spoke with customer service they advised that the product was backordered but offered to send a replacement when it became available. When I inquired about returning the 'counterfeit' version, I was instructed to 'throw it away'. Although I questioned this, I was assured it would not be necessary to return the original order. Being cautious, I did not follow these instructions, but put the bottle away until the replacement was sent. Upon receiving notification that the replacement had been sent, I received instructions on how to return the tainted product with a notice that unless the original was received, my credit card would be billed for the replacement.
As soon as this is settled, I intend to sever my relationship with Amazon. Counterfeit products along with poor customer service is a bad combination.
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